Top Questions

What is Freeform?

The Freeform app provides you with two ways to enjoy your favorite Freeform shows like Pretty Little Liars & The Fosters. Watch full episodes or Freeform live on your Amazon Fire TV! Sign in with your TV provider* to watch the latest episodes! Don't see your TV provider listed? No worries—there are still episodes you can watch!

*You must sign in with a participating TV provider to view pre-selected Freeform programs or to view the Freeform live stream.

Which devices are supported?

We support all versions of the Fire TV and Fire TV stick.

What is the lock symbol? And what does "Verify to Watch" mean?

The lock symbol and the text "Verify to Watch" identifies which content requires you to sign in with a participating TV provider. The locked episode for many shows will become available to watch without signing in with a participating TV provider 8 days after the episode first airs on TV.

Why am I asked to verify my TV provider?

You must sign in through a supported participating TV provider in order to view the most recently aired episodes and the Freeform live stream in select markets.

Is there an extra cost to access the features of Freeform?

Freeform is brought to you by your local Freeform station and participating TV providers at no additional cost.

Where is the live stream available?

The Freeform live stream is currently available in the following markets: Chicago, Fresno, Houston, Los Angeles, New York City, Philadelphia, Raleigh-Durham and San Francisco with a participating TV provider. Customers with a DirecTV subscription in the following markets will also be able to watch the Freeform live stream: Albuquerque, Boston, Ft. Smith/Fayetteville, Jackson (Mississippi), Kansas City, Milwaukee, Monterey-Salinas, Oklahoma City, Omaha, Pittsburgh, Portland-Auburn (Maine), Savannah and West Palm Beach. You must be located within each available station's local viewing area and must verify your participating TV provider account for access to the Freeform live stream in your area. It's included with your TV subscription services. Program substitutions may apply.

The Freeform live stream for your local station is determined by your physical location. You must access the Freeform live stream within each available station's local viewing area. Although it's currently available in select U.S. cities, we are working to make it available to all of our viewers.

Why doesn't the live stream match what's on my live TV broadcast?

The content programming in the Freeform live stream may differ from what's on your TV screen. Program substitutions may apply.

Where do I access full episodes on-demand?

If you have not yet verified your TV provider, full episodes that are available without a TV provider are listed on the featured screen. You can also see more content organized by show, by visiting the "shows" screen.

If you have already verified your TV provider, streaming will begin playing back at fullscreen on your TV. To access full episodes on demand, please follow the steps below.

If you are using your remote:

  1. Hit the up arrow button on your remote to display menu options
  2. Select "Browse Shows"

If you are using your game controller:

  1. Press up on the left stick of your game controller
  2. Select "Browse Shows"

Verify TV Provider

What if my TV provider is not listed?

We are continually adding new cable, satellite, and other TV providers. Go to Freeform.com/activate and enter the activation code from your device to see if your TV provider is participating in our service.

What if I forgot my TV provider's username and/or password?

If you have forgotten your TV provider's username or password, you can retrieve your account info directly from your TV provider's help and support site. You can also register for a new user ID from your TV provider on their support site as well.

What if my TV provider and internet provider aren't the same? Which one do I use?

You should use the username and password for your participating TV provider.

How do I activate my device and verify my TV provider?

To activate your device and sign in with your TV provider, navigate to "Settings" in the menu within the Freeform app, select "Verify Your TV Provider" and follow the on-screen instructions.

You will receive step by step instructions to verify your account by using any computer or mobile device. Amazon Fire TV will provide you with a unique 7-digit activation code that you will need in the verification process.

Follow the steps below to verify your account:

  1. Visit the link provided in the activation instructions.

  2. Enter the code from your Amazon Fire TV screen into your computer or mobile device.

  3. Select your TV provider.

  4. Sign in with your TV provider.

  5. If your sign in is successful, your full episode playback or live stream will play automatically.

If the activation code doesn't work, the code has expired. To receive a new code, exit the "ACTIVATE" screen by pressing "menu" on your remote. Re-select the Freeform logo on the "Featured" screen to generate a new activation code.

Once you have the new code, follow the steps above to activate.

Will I be required to sign in each time?

In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a predetermined time period.

How do I sign out?

To sign out, follow the steps below:

  1. Go to Settings on the main screen
  2. Select Sign out

Please note that if you sign out, you will have to repeat the activation process the next time you access the Freeform app.

Video Playback Issues

Video playback stalls or is choppy.

Playback should not stop or stall under normal circumstances. However, video delivery may be disrupted during periods of network congestion, poor Internet connections, or when too many Internet connected devices are connected at the same time.

Please try one or all of the following:

  1. Press the back button or "B" on your remote or game controller to activate the rewind scrubber back in time several minutes in the on demand program timeline
  2. Close the selected app and open it again
  3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
  4. Plug your Amazon Fire TV into a wire connection instead of using Wi-Fi
  5. Restart your Amazon Fire TV device as a last resort

If the problem persists please contact us via our online feedback form.

Is there a Customer Service number I can call?

Yes, for video playback and other technical issues: 1-800-278-8216.

Content Questions

Is the Freeform app available outside the U.S.?

Freeform is only available if you're physically located within the U.S., its territories (including Puerto Rico, Guam, Saipan, American Samoa and U.S. Virgin Islands).

Why am I getting an "Out of the country" error message?

Freeform is only available if you're physically located within the U.S., its territories (including Puerto Rico, Guam, Saipan, American Samoa and U.S. Virgin Islands).

Also, you must not access Freeform via an anonymous proxy IP address. Please use our online feedback form to submit a ticket if you're incorrectly getting an "Out of the country" message.

I was watching an episode or movie on Freeform previously, but cannot find it anymore.

That particular episode or movie may have expired and is no longer available. If the content programming has expired, we unfortunately no longer have the rights to distribute it online.

The expiration for each show, episode, and movie varies, but expiration messaging will appear on each video content one week before it's due to expire.

Player Features

Can I resume playing a full episode video from where I left off?

Yes, if you're on the same device the player will automatically remember where you left off and allow you to resume the video you were watching.

Select the "History" section to see your viewing history and resume your video, if it has not expired.

Is closed captioning available?

Closed captioning is available for all video-on-demand (VOD) full episodes. For "Live" programming, most shows have closed captioning available.

Follow the steps below to turn CC on/off:

  1. During playback of VOD or live stream, select menu button on your remote or game controller
  2. Select "On" to display captions, select "Off" to remove captions
  3. Select "Settings" to make visual modifications to how your closed captions will appear

For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Khai Tran, Disney-ABC Digital Media, at DigitalClosedCaptioning@abcplayersupport.com. Please include "Closed Captioning" in the subject of your email.

You may also contact us by phone at 818-962-4096, by fax at 818-450-0493 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.

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