Top Questions

What is Freeform?

Freeform is the new name for ABC Family. Freeform provides you with two ways to enjoy your favorite Freeform shows like Pretty Little Liars & The Fosters: watch full episodes anytime, anywhere in the United States, or Freeform live on your favorite supported device! Sign in with your TV provider* to watch the latest episodes! Don't see your provider listed? No worries — there are still episodes you can watch!

*You must sign in with a participating TV provider to view pre-selected Freeform programs or to view the Freeform live stream, in the U.S. on your computer or on supported mobile phones and tablets.

Why did you change your name?

We wanted a name that felt more like us. We're changing our name to be a better fit for our shows and social platforms, which are more targeted to young adults than families.

What's happened to the WATCH ABC Family app?

The WATCH ABC Family app changed its name to "Freeform." That's it, just "Freeform." You'll still be able to watch your favorite shows, directly from the Freeform app, and we'll be adding some more cool features too.

What devices are supported?

We support the following Roku devices:

Roku HD – model 2500X
Roku LT – models 2400X, 2450X, 2700X
Roku 1 - model 2710X
Roku 2 - model 2720X
Roku 2 HD – model 3000X
Roku 2 XD – model 3050X
Roku 2 XS – model 3100X
Roku 3 – model 4200X
Roku Express+ (3710)
Roku Premiere (4620)
Roku Premiere+ (4630)
Roku Ultra (4640)

Roku Streaming Stick (Roku Ready Version) - model 3400X
Roku Streaming Stick (Roku Ready Version) - model 3420X
Roku Streaming Stick (HDMI Version) - model 3500X
Roku TV

What does lock symbol and VERIFY TO WATCH label main?

The lock symbol and VERIFY TO WATCH identifies which content requires you to sign in with a participating TV provider.

The locked episode for many shows will become available to watch without signing in with a participating TV provider 8 days after the episode first airs on TV.

Why am I asked to sign in with my TV provider?

For some of our videos, you will need to sign in through your TV provider.

All you have to do is select your TV provider from the list, sign in with your username and password, and start watching!

If your TV provider is not listed, you can contact them and ask them to carry Freeform. If you have additional questions, please contact us via our online feedback form.

Is there an extra cost to access the features of Freeform?

Freeform is brought to you by your TV providers at no additional cost.

When I'm watching live in the app, why doesn't the programming match what's on my TV?

Sometimes we have to run different shows & movies in the app than what you see on your TV. Program substitutions may apply.

Does Freeform use my personal or TV provider account information?

We know your privacy is important to you. Please check out our privacy policy for more info!

Is Freeform available outside of the U.S.?

Freeform is only available if you're physically located within the U.S., or its territories (including Puerto Rico, Guam, Saipan, American Samoa, U.S. Virgin Islands).

I am serving on a U.S. military base located outside of the U.S. Can I still access your service?

Yes, if you're physically located on a U.S. military base that happens to be outside the U.S. and you are using a military-operated Internet connection (not a commercial Internet provider), then you will be able to access our service.

If you meet the above requirements but cannot access our service, please submit an inquiry using the feedback form.

Verify TV Provider

What if my TV provider is not listed?

We are continually adding new cable, satellite, and other TV providers. Go to Freeform.com/activate and enter the activation code from your device to view if your TV provider is participating in our service. If you don't have an account with a participating TV provider, you can still watch some episodes on Freeform without signing in.

I forgot my username and password. What should I do?

No worries. Just choose your TV provider from the list, and you'll be taken to their website. Look for a button like "forgot password" and just follow the steps from there.

What if my TV provider and Internet provider aren't the same? Which one do I use?

Good question! You should use the username and password for your TV provider.

How do I activate my device and verify my TV provider?

When you first enter Freeform you will land on the "Home" screen. Go to Settings then select Sign in to Watch to prompt the activation instructions.

You will receive step by step instructions to verify your account by using any computer or mobile device. The console will provide you with a unique activation code that you will need in the verification process.

Follow the steps below to verify your account:

  1. Visit the link provided in the activation instructions.

  2. Enter the code from your console screen into your computer or mobile device.

  3. Select your TV provider.

  4. Login with your TV provider.

  5. If login is successful, a "Congratulations" screen will display on the web page and your Roku device will show you all available content.

If the activation code doesn't work, the code has expired. To receive a new code, select "Get New Code".

Once you have the new code, follow the steps above to activate.

Will I be required to sign-in each time?

In most cases, there is no need to re-enter your verification credentials. Some TV providers may require you to re-verify your account after a predetermined time period.

How do I sign out?

It's easy! Just follow the steps below:

  1. Go to Settings in the Freeform app
  2. Select Sign out

Please note that if you sign out, you will have to repeat the activation process the next time you access the live stream and some on demand content.

Video Playback Issues

Video playback stalls or is choppy.

Playback should not stop or stall under normal circumstances; however, video delivery may be disrupted during periods of network congestion, poor Internet connections, or when too many Internet connected devices are connected at the same time.

Please try one or all of the following:

  1. Select the rewind button to activate the rewind scrubber back in time several minutes in the on demand program timeline
  2. Close the app and open it again
  3. Disconnect other Internet (e.g. Wi-Fi) connected devices that may be connected at the same time
  4. Plug your Roku into a wire connection instead of using Wi-Fi
  5. Restart your Roku as a last resort

If the problem persists please contact us via our online feedback form.

Is there a Customer Service number I can call?

Sure! We're here to help.

For questions and feedback related to Freeform shows: 1-818-460-7477

For video playback and other technical issues: 1-800-278-8216

Content Questions

When are new episodes added?

New episodes are usually added the day after the air on TV, so it's easy to catch up!

How can I find the TV schedule?

The schedule is under Live and allows viewers to see up to 24 hrs into the future.

I was watching an episode or movie on Freeform previously, but cannot find it anymore.

That particular episode or movie may have expired and is no longer available. If the content programming has expired, we unfortunately no longer have the rights to distribute it online.

The expiration for each show, episode, and movie varies, but expiration messaging will appear on each video content one week before it's due to expire.

I want to watch in the app, but cannot find a Freeform show, episode, or movie that aired on TV.

Sometimes we have to run different shows & movies than what you have seen on your TV. Don't worry—programming in the Freeform app is updated regularly, so check back again soon!

Player Features

Can I resume playing a full episode video from where I left off?

Yes, if you're on the same device, the player will automatically remember where you left off and allow you to resume the video you were watching.

Select the "History" section to see your viewing history and resume your video, if it has not expired.

What is the Favorites feature?

With Favorites, it's easy for you to keep track of your favorite shows.

Simply select one of your favorite shows, add it to Favorites, and the series will be saved under the Favorites section of your home screen in the ABC app. Now it's even easier to find the shows that you watch often and get back to watching them quickly!

Is closed captioning available?

Closed captioning is available for all video-on-demand (VOD) full episodes. For "Live" programming, most shows have closed captioning available.

For any issues regarding closed captioning, the best way to contact us is to use our online form to submit a ticket. Alternatively, you can contact Khai Tran, Disney-ABC Digital Media, at DigitalClosedCaptioning@abcplayersupport.com. Please include "Closed Captioning" in the subject of your email.

You may also contact us by phone at 818-962-4096, by fax at 818-450-0493 or by mail at 2300 West Riverside Drive., Burbank, CA 91506. Please note that this is for closed captioning inquiries only.

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